Viewing your Images

How can I view my Baby’s images?

You can view your images securely by logging in to your account here Simply enter the email address you provided to your photographer and your unique access code

I don’t know my access code?

Enter the email address you provided to your photographer and click ‘Forgot Access Code’ If we recognize your email, your unique access code will be sent to you email address. If your email is not recognized, please contact our friendly Customer Services team here

Hint! If your photo was taken after Oct 2021, try your last name (lowercase)

Storing your baby’s images

How long do I have to wait to view my baby’s images online?

Once the photographer has taken images of your new baby, they are normally available to view within 24 hours. Providing you gave the photographer your e-mail address, you will receive an e-mail confirming when they are available to view. If you cannot access them, please contact our friendly Customer Services team here

How long do you keep my baby’s images for?

With effect from January 2023, your baby’s portraits will be available for 90 days, after which time they will be archived. If you wish to have the portraits removed earlier than this, please contact our Customer Services team here

How do you store and protect my baby’s images?

Your baby’s images are stored on a secure server and access is password protected. Only you and anyone you choose to share your details (email and access code) with will have access to the portraits.

Placing an order

If I have a free Portrait session, do I have to make a purchase?

You are under no obligation to make a purchase.

The images taken are uploaded onto our secure website, which you can then access using your Log in details. You may share these details with friends and family if you wish to.

My photographer showed me a package but I can’t find it online

The products and packages available with your photographer are exclusive ‘in-hospital’ options and these may not be available on line. However,  there is still a wide range of options on line to suit all budgets

Can I change or cancel my order?

The time window for changes or cancellations is very short, so if you’d like to make a change, it is best to contact us straight away. We will do our best to accommodate your request, but as we’re usually very quick at processing and dispatching your orders, this may not be possible. Therefore, please try to ensure your order is correct before you check out.  Digital products will be available immediately, and cannot be cancelled once received.

Delivery of my order

How do I change my delivery address?

To change your delivery address, please call our Customer Service team on (866) 980-8693 Please note delivery addresses cannot be changed once the order is dispatched

How long does it take for my order to arrive?

Please allow up to 21 business days for delivery of your order. Orders will only be produced once payment has been received in full. If your order includes bulky items (such as wall art or mugs) then they may be sent separately.

How will my order be delivered?

All orders are sent via UPS or USPS

I haven’t received all or part of my order; what should I do?

Please check with your local delivery Office, as it may be there awaiting collection. Should your order not be at the local delivery office, please contact our friendly Customer Services team here 

Returns and Refunds

I’ve received my order and I am not happy with it. What should I do?

When placing an order, it is your choice which images you choose to purchase and which products you order. Due to their personalised nature, all products are non-refundable.

If any portraits are of an unsatisfactory quality, please contact our Customer Service team here to discuss, so we can do our best to rectify any issues.

By downloading your digital product(s) you are confirming acceptance of the product, and will therefore be non-refundable, any quality issues must be made prior to downloading.

If products arrive damaged, you will be asked to provide photographic evidence to us. Once this is provided, affected items will be replaced, refunds cannot be requested due to damaged items.